Delivery information

 

Our hand-tied bouquets are arranged and delivered in a stylish gift box complete with a personal message card, flower food and care instructions.

 

Please note that our flower range for Nationwide delivery are: Letterbox Flowers, Roses Only and Flower Subscription all other flowers are available for Surrey and London delivery only.

 

Same - day Surrey & London delivery. For same - day delivery service, please order before 1.00pm, Monday -

Friday. 

For Surrey & London services on Saturdays, place your order before 12.00pm 

Next - day National delivery. A next - day nationwide delivery services is available Tuesday - Saturday for orders placed by 1.00pm the previous day. 

 

Order Confirmation

 

An order confirmation will be send to you when your order has been placed online. Please keep this in a safe place as you will need to quote the order number if you have any queries. 

 

Delivery Costs

 

Local Delivery from £4.99

London Delivery from £7.99

National Delivery from  £4.99

Or Click & Collect from our shop - 1 Hour Notice Required 

 

Delivery Postcodes and Exclusions 

 

Unfortunately, due to the fresh nature of our products, lengthy periods of time spend in transit can cause the quality of our flowers to deteriorate. As a result, there are restrictions on the following postcodes and we are unable to deliver to: 

 

AB, DD6, DD11, EH35,  EH36, FK14, FK17, FK21, GY, HS, IM, IV, JE, KA27, KA28, KW, KY9, KY16, PA20, PA80, PH6, PH99, TR21, TR25, ZE 
Aberdeen,Aberdeen (Shetland) AB10-16, AB21-25, AB30-34, AB39, AB41-43, AB51-53, AB35, ZE1-3
Argyll FK20, PA21-33, PA35-37, PH30-41, PH49-50, PA20, PA34, PA38, PA80, HS9, PA41-49, PA60-78, PH42-44
Carrickfergus BT1-44, BT51-58, BT62-67
Channel Isles (Jersey & Guernsey) All JE, GY1-8
Channel Isles (Sark) GY10
Channel Isles (Alderney) GY9
Highlands AB44-45, AB54, IV1-3, IV12, IV30-31, IV36, AB36-38, AB55-56, AB99, IV4-11, IV13-20, IV28, IV32, IV63, KW1-3, KW5-14, PH20-26 IV21-27, IV40, IV52-54, HS1-8, IV41-49, IV51, IV55-56, KW15-17
Isle of Man All IM
Isle of Wight PO30-41
Kilmarnock KA27-28
Livingston EH35-40, EH41-46, TD1-8, TD10-14
Omagh BT45-49, BT60-61, BT68-71, BT74-82, BT92-94
Orkney KW15-17
Perth DD6-11, FK14, FK21, KY9-10, KY14-16, PH6-16, PH18, PH17, PH19, FK18-19
Republic of Ireland Republic of Ireland
Truro (Scilly Isles) TR21,TR22-25
Subject to change
 

Delivery to Hospitals

We always recommend that you check with the hospital before sending flowers. This is becouse some dospital wards do not deliveries fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver the parcel to reception. 

 

Delivery to Hotels 

We would also recommend that you check with  the hotel before sending flowers. Large hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver the parcel to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in correct room. 

 

Cancel an Order 

Yes, we require a minimum of two working days notice prior to the delivery date for order cancellations. You can cancel by calling us at 01932 976626, or by emailing at: info@bambooflowers.co.uk with your reference order number 

 

Refunds Policy 

In the unlikely event that your flowers arrive damaged please notify us within 24hours. We guarantee our flowers for up to 5days and send the flowers with care instructions to ensure they are placed in the optimum environment, however if they fail to last for 5 days please do send us an image. We offer a no quibble refound or replacement policy but we do ask for an image so we can look into any issues thoroughly. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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