If no one is home to receive the delivery, parcels are often left in a safe place. This can often be with a neighbour, behind a shade, gate, bin or under a sheltered area where the parcel is hidden from public view.
If the delivery address is an apartment block, hotel of office, the parcel can sometimes be left with the reception or concierge. A card will be left, specifying where the parcel has been left.
If there is no suitable place for the parcel to be left, a calling card will be left at the delivery address for the recipient to contact the courier or us and re-arrange delivery.
Please note that some of our LETTERBOXES range are designed to fit through the letterbox. Therefore, orders don’t need to be signed for.
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier / provider may not complete the delivery within the specified time-frame. We take these cases very seriously and do as much as possible to ensure you’re happy with the outcome.
If your order has arrived late, please get in touch with us. One of our customer service agents will happily look into this for you and put things right.
It is common that hospitals will not accept flowers on certain wards and some may refuse flowers entirely.
We recommend contacting the hospital to check this before sending/ordering the flowers. We also recommend sending flowers without the scent or pollen. The flowers contained water & dose not need immediately transferring to a vase (hospitals only). Please also note we will only deliver to a reception/post room area of the hospital. We cannot be held accountable for how the flowers are dealt with internally of if refused.
Yes, we can deliver same-day Surrey & London delivery for orders placed before 1pm, Monday – Friday. For Saturday same-day Surrey & London delivery, place your order before 12pm.
No, unfortunately we are unable to offer same day delivery on any of our items. We despatch all items by either first class post or overnight courier.
We are unable to specify a time for delivery unfortunately; most items are delivered from 8am to 8pm.
Please note that our flower range for national delivery are: LETTERBOX FLOWERS, ROSES ONLY AND FLOWER SUBSCRIPTION all other flowers are available for Surrey & London delivery only. We deliver our flowers to most of the UK. Unfortunately, we cannot deliver to Isle of Man, Channel Islands, Isles of Scilly, Isle of Portland and Scotland.
Unfortunately, dur to the fresh nature of our products, lengthy period of time spend in transit can cause the quality of flowers to deteriorate.
If you would like some further help, we’re available to chat if you need us.
We deliver same-day to certain Surrey & London postcodes, and next-day nationwide.
Local Delivery from £4.99
London delivery from £7.99
Or Click & Collect from the store – 1 Hour notice required
National Delivery From £ 4.99
Yes, you can order online in advance. In the checkout stage you will reach a calendar showing available delivery dates. Advance orders will be stored in our system until the required despatch date.
In order for us to get the flowers delivered on time, we run to tight deadlines and it is not always possible to make changes or stop an order from going out.
If you are looking to:
• Amending Your Order
• Cancel an order
Please read the following important information before selecting ‘make a change to my order’
Amending Your Order.
If you wish to make any other changes to your order you may do so by emailing us at firstname.lastname@example.org or calling us on 01932 976626. Please advise us at least 24 hours in advance of the delivery date to allow us time to make the changes that you would like to make.
Cancel an order.
Yes, we require a minimum of two working days’ notice prior to the delivery date for order cancellations. You can cancel by calling us on 01932 976626, or by emailing at email@example.com.
Please note, if you looking to add items to your order, we would suggest you place a new order with the item in question.
We always recommend that you check with the hospital before sending flowers. This is becouse some dospital wards do not deliveries fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver the parcel to reception.
We would also recommend that you check with the hotel before sending flowers. Large hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver the parcel to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in correct room.
In the unlikely event that your flowers arrive damaged please notify us within 24hours. We guarantee our flowers for up to 5days and send the flowers with care instructions to ensure they are placed in the optimum environment, however if they fail to last for 5 days please do send us an image. We offer a no quibble refound or replacement policy but we do ask for an image so we can look into any issues thoroughly.
When you choose a type of display that says “Florist Choice “ it means that one of our fantastic florists will choose the flowers that will be used out of the best we have in store that day. This apply to any “florist choice” arrangement, bouquet, basket, letterbox and funeral flowers.