Privacy & Cookie Policy

Bamboo Flowers Privacy Policy

At Bamboo Flowers, we are fully committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains the types of personal information we collect, why we collect it, how it is used, and your rights regarding that information. Our goal is to provide complete transparency while ensuring that every interaction with Bamboo Flowers is safe, secure, and trustworthy.

Our Commitment to Protecting Your Privacy

At Bamboo Flowers, we take your privacy seriously. We promise to:

Use your data only to improve your experience with our website, flower shop, or services.
Keep your data safe and secure through robust technical and organizational measures.
Respect your communication preferences, giving you full control over how and when we contact you.
Delete or anonymize your data when it is no longer needed.

We believe in building trust with our customers, and our privacy practices reflect this commitment.

Data Controller

For all services offered by Bamboo Flowers, the data controller responsible for handling your personal data is Bamboo Flowers Ltd. This means we are legally responsible for how your personal information is collected, stored, and used.

Information We Collect

We may collect personal information about you in several ways:

Information you provide voluntarily:
- When registering an account or placing an order.
- Completing customer surveys, feedback forms, or participating in competitions.
- Communicating with our customer services team.
Information collected automatically:
- Through website cookies and analytics tools that track user interactions.
- Browser information, IP addresses, and device details for site functionality and security purposes.

This information allows us to deliver a personalized, seamless, and efficient customer experience.

How We Use Your Information

Your personal information is used for several key purposes:

Order Processing: To manage your orders, deliver your flowers, and communicate updates regarding your purchase.
Account Management: To maintain and secure your account and provide ongoing support.
Marketing and Promotions: With your consent, we may send emails or messages about products, services, or offers that may interest you.
Website Personalization: To improve your browsing experience and tailor content according to your preferences.
Fraud Prevention and Security: To detect fraudulent activity and ensure compliance with legal obligations.

We never sell your personal data to third parties. Data may only be shared when necessary with trusted partners such as:

Payment service providers
Warehouses, order packers, and delivery companies
Credit reference agencies or fraud prevention organizations
Social media platforms if you choose to link your accounts

All sharing is done responsibly, ensuring that your data remains secure and confidential.

Marketing Communications and Consent

Bamboo Flowers may contact you with information about products, services, promotions, or events only if you have consented. You can choose to stop receiving marketing communications at any time by:

Clicking the unsubscribe link in emails.
Updating your preferences in your Bamboo Flowers account.
Emailing info@bambooflowers.co.uk.

Please note, unsubscribing from marketing messages will not affect service-related communications such as order confirmations or delivery updates.

Cookies and Website Tracking

We use cookies to enhance your experience, track website performance, and deliver personalized content. Types of cookies include:

Site Functionality Cookies: Enable essential website functions such as “Add to Cart.”
Analytics Cookies: Help us measure user behaviour to improve our services.
Customer Preference Cookies: Remember your preferences for a smoother shopping experience.
Targeting/Advertising Cookies: Deliver relevant advertisements and limit how often you see them.

Cookies do not store financial information or directly identify you. You can manage or delete cookies via your browser settings, though some website features may be affected.

Your Rights

Under UK and EU data protection laws, you have several rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can ask us to delete your personal data at any time.
Consent Withdrawal: You can withdraw consent to process your data for marketing or other purposes.
Object to Processing: You can object to automated processing or marketing activity using your personal information.

To exercise these rights, contact us at info@bambooflowers.co.uk

We will respond promptly and ensure your request is processed according to the law.

Data Retention

We retain your personal information for as long as necessary to provide our services, support customer queries, comply with legal obligations, and protect our business interests. After this period, your data will be securely deleted or anonymized for research and statistical purposes.

Sharing Information with Third Parties

We may share anonymized or aggregated data with trusted partners for purposes such as:

Testing IT systems
Research and data analysis
Improving our website and services
Developing new products

This data cannot be used to identify you personally. In certain cases, we may also share personal information when required by law, for fraud prevention, or to protect our legal rights.

Special Considerations for Orders

Hospital and Hotel Deliveries:
- Please check with hospitals or hotels before sending flowers, as some wards or hotels may not accept deliveries.
- Flowers are typically delivered to reception; Bamboo Flowers is not responsible if delivery is refused.
Order Cancellations:
- Minimum of two working days’ notice required for cancellations.
- Contact info@bambooflowers.co.uk or call 07557 303350.
Refunds and Damaged Flowers:
- Notify Bamboo Flowers within 24 hours if flowers arrive damaged.
- Provide a photo to receive a replacement or refund.
- Our bouquets are guaranteed for up to five days when cared for according to instructions.

Data Security

We implement technical, physical, and administrative measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Our team regularly reviews these measures to maintain a high standard of security.